Refund and Cancellation Policy

1. Free Trial

• All new users receive a 7-day free trial.
• No payment is required during the trial period.
• At the end of the trial, users may continue on the free tier or choose to subscribe to a paid plan.
• Subscriptions will only begin once the trial period ends and payment is processed.

2. Refund Policy

• No refunds are issued once a subscription payment has been processed.
• If you selected the wrong grade level when subscribing, please contact our support team, and we will adjust your account at no extra cost.
• In cases of duplicate payments, mistaken purchases, or technical errors, you must contact support within 7 days of the transaction for a review. Approved cases will be refunded in full.

3. Subscription Access

• If you cancel your subscription, you will retain access to your paid features until the end of your current billing period.
• No partial or prorated refunds will be provided for unused time.

4. Cancellation Process

• Subscriptions can be cancelled directly in the app via Account Settings.
• Cancellations must be made before the next billing date to avoid being charged for the following period.
• All subscriptions auto-renew unless cancelled.

5. Payment Processing

• All payments are securely processed via Paystack.
• Please note that Paystack's own policies and timelines may apply to refunds approved by our support team.

6. Policy Changes

• We reserve the right to modify this Policy at any time.
• Changes will be communicated via the email address linked to your account at least 7 days before they take effect.

7. Contact Us

For assistance with refunds, cancellations, or account changes, please contact:

📧 support@mathify.co.za